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Frequently Asked Questions

If you have any questions that are not addressed here, please contact Rexair’s Customer Service Department for assistance.

Where can I purchase a Rainbow Cleaning System?

The Rainbow Cleaning System is sold through a network of Independent Authorized Rainbow Distributors. If you are interested in purchasing a Rainbow, please fill out our Request a Demonstration form. An Authorized Rainbow Distributor in your area will contact you with more information.

How much does the Rainbow cost?

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase. Your local Authorized Rainbow Distributor will be able to provide you with additional information. To schedule an in-home consultation, please fill out our Request a Demonstration form.

Do Authorized Rainbow Distributors sell the Rainbow Home Cleaning System on the Internet?

No. Authorized Rainbow Distributors sell the Rainbow Home Cleaning System exclusively through in-home demonstrations. Importantly, only Rainbow Products sold by Authorized Rainbow Distributors in the home come with an authorized warranty. Rainbow products purchased through unauthorized channels, including the Internet, are not covered by an authorized warranty. In addition, there is no guarantee that products sold on the Internet are either new or genuine Rainbow Products. Read more…

Where can I find a nearby Authorized Rainbow Distributor?

You may use our online Distributor Locator to search for a nearby Authorized Rainbow Distributor. If you are unable to locate a nearby distributor, please contact Rexair’s Customer Service Department.

Who can I contact for service, replacement parts or liquid supplies?

Please contact the Rainbow Distributor from whom you purchased your unit. If you are unable to locate this Distributor, please use our online Distributor Locator to search for a nearby Authorized Rainbow Distributor. If you are unable to locate a nearby distributor, please contact Rexair’s Customer Service Department.

Where can I obtain a replacement owner’s manual?

Owner manuals are available for download on this website.

What is covered under the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and an eight (8) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

How often do I need to change the HEPA filter?

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

Can the Rainbow pick up liquids?

The Rainbow is able to safely pick up liquids. Please follow the instructions in the owner’s manual. The Rainbow Power Nozzle is not able to pick up liquids.

How much water do I put in the water basin?

Fill the water basin until the top of the dome in the bottom of the basin is covered.

Can I use non-Rainbow brand liquid cleaner with the Rainbow, AquaMate and RainJet?

Rexair has tested only Rainbow brand supplies for use with our products.

Is the RainJet safe to use on my floors?

The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive.